American Express

  • Provide Superior Customer Experience on Calls to Consumer Card Members.
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide alternatives and apply Superior Service No, Call Handling Skills
  • To Ensure Best Possible Solutions and FCR to Card Members.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals.
  • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
  • To Meet Their Needs and Ensure Quality Service is given at all times.
  • Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
  • Grow and nurture customer relationships on every interaction that results in measurable customer value

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