Vodafone

  • Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service.
  • Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution.
  • Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions.

Skills

Digital Advocacy

Customer Journey Knowledge

Ownership

Building Rapport

Resilience

Expert Advice

Expert Communication

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